Service engineer recruitment!

QUANTITY: 1 person

POSITIONS

Service Engineer / Senior Service Engineer

LOCATION

Ho Chi Minh

GENERAL DUTIES AND RESPONSIBILITIES

1.To be responsible for driving technical service resolution and maintaining high level of customer satisfaction through providing post-sales technical/functional support to customers.

SPECIFIC DUTIES AND RESPONSIBILITIES

1.To provide after sales service including installation, troubleshooting and maintenance of various scientific instruments under ITS Vietnam.

2.To provide technical consultancy and support to customers.

3.To conduct basic user functionality training on the equipment at the customer’s site as and when necessary.

4.To respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline.

5.To support Service Engineers or Technicians in any troubleshooting as and when necessary.

6.To provide training and guidance to junior Engineers and Technicians.

7.To constantly develop and upgrade technical skills in order to provide quality service.

8.To develop and maintain excellent relationships with customers.

9.To write accurate professional reports on technical issues and interfacing with all involved functions.

10.To perform any other work as and when required.

Academic Qualification and Experience

– Have experience in Chromatography, Mass Spectrometry and Spectroscopy.

– Possess a Degree in any related Science discipline and have a minimum of 3 years relevant working experience in a similar capacity.

– CAN-DO attitude.

NEED MORE INFORMATION? SEND CV TO hrd@its-vn.com.